THE INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGIES ON ORGANIZATIONAL PERFORMANCE

Abstract

This paper analyses influence of information and communication technologies on organizational performance, especially productivity of the enterprise. Using analysis of existing research its conclusions are qualitatively compared, and those conclusions vary from estimation of extremely positive influences to totally opposite conclusions. Those results give us chance to draw a parallel with first phase of Hawthorne research, and present hypothesis that ICT influence on organizational performances is conducted through various internal and external factors that were not included in most research.have”. The short description of all processes in these two main processes is given: process of IT Service Delivery and IT Service Support.