STRATEGY DEVELOPMENT AND PORTFOLIO E-SERVICES IN POST
Dragana Šarac
Univerzitet u Novom Sadu, Fakultet tehničkih nauka
Momčilo Kujačić
Univerzitet u Novom Sadu, Fakultet tehničkih nauka
Bojan Jovanović
Univerzitet u Novom Sadu, Fakultet tehničkih nauka
Keywords:
E-services, portfolio, post, strategy
Abstract
Information and communications technologies (ICT) have dramatically changed social and business communication. Also ICT caused decreasing volume of traditional mail services. Diversification of postal service is necessary. Many postal operators around the world have directed significant part of their activity on providing e-services to customers. Developing
an e-service strategy is important for postal service because it has aim for action-oriented implementation and developing e-society. The aim of this paper is to present trends on developing e-services in postal sector, possible directions for inclusion of the Serbian Post in digital postal network and identify strategically important e-services in the postal business.
